AOL Mail gives you a personalized mail experience to connect with your friends and family. Find out how to sign up for AOL Mail and what to do if you have account problems.

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Create a new AOL account

Go to the main AOL page.
Click Login / Join in the upper right hand corner.
Click Sign up at the bottom of the screen.
Enter and submit the requested information.

Manage your username and password

AOL makes it a breeze to get help with common username and password issues. Learn how to change or reset a password, manage your AOL username, or manage your Account Security Question. With access to all these important tools, you'll be able to access your account anytime from anywhere.

Get help with other AOL Mail account questions

AOL Live Technical Support is here to help if you continue to have any problems with your AOL Mail account. Just upgrade to a paid AOL plan and you can contact us any time to get whatever help you need!

Use POP or IMAP to sync AOL Mail on a third-party app or download your email

AOL mail (295) download Learn how to sync AOL Mail with a third-party app, AOL Mail 295 Ausing POP or IMAP, to send and receive emails in the app or download a copy of your email.

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You can use a third-party email app to download a copy of your AOL Mail email or to send and receive emails, if you'd prefer a different interface. There are two different protocols you can choose when setting up a third-party email app: POP or IMAP.

POP downloads a copy of your emails from your account (mail.aol.com) to the app. This means that if you delete an email from your account after it's been downloaded, the downloaded copy remains in the app. Additionally, POP only downloads emails from the Inbox (not personalized folders), so to download all of your emails, you'd need to move email from existing folders to the Inbox.

IMAP, however, continually syncs the app and your account to keep the information in both places identical. This means that anything you do with messages or folders in your account at mail.aol.com will also occur in the app (and vice versa).

Below are the POP and IMAP server settings you'll need to use for AOL Mail and links to common email app setup instructions. If you need specific help configuring your app, contact its manufacturer.

Fix problems sending AOL Mail

If you're having problems sending AOL Mail, it could be caused by a few things, however most of the issues can be fixed with a couple quick troubleshooting steps.

My sent folder contains emails I didn't send

If your contacts are getting emails you didn't send, your sent folder is full of messages you didn't send, or you're missing folders, it could be a sign that your account has been compromised or hacked.

If you notice these signs, you may also end up having problems with sending or composing mail. Once you've secured your account and changed your password, it should help to resolve the additional issues with your account.

Fix problems with being unable to send email

If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. Be aware that some of these steps will cause you to lose your place on this help page, so you may want to print these instructions or save this page in your bookmarks.

Restart your computer

If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer. This will help to clear the internal memory of your computer (RAM) and will often resolve many

Use a different browser

If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, you'll need to update your existing browser or download a new one.

Check your display name

If you have any combination of "AOL" in your display name, the message won't go through. It is especially important to check your Mail settings for this if your account has been recently compromised, as hackers will often change your name to make it harder for you to use your account normally even after it's secured.

Clear your browser's cache

Clear your browser's cache to reset your browser back to its clear state. Doing this will wipe out all the little unwanted bits of info that have been stored in your browser, resetting it and making it overall run better.

Disable pop-up blocking software

You may need to temporarily disable your pop-up blocking software or add AOL to your allowlist.

While you'll need to contact your software vendor for specifics instructions for your software, most browsers will allow you a temporary bypass by holding down the Shift key as you click web site links.

Disable firewall using McAfee Internet Security Suite

A firewall prevents hackers from accessing your computer online, which prohibits them from stealing your sensitive info or infecting your computer. While you should keep the firewall active most of the time, temporality turning it off can be helpful when trying to determine what is causing issues with your computer.

While you will need to check out the software's website for instructions for most firewall providers, if you're using McAfee Internet Security Suite from AOL, you can find out more through our help page.

Fix problems with image challenges when sending mail

If you see an image challenge question when sending mail, you should just be able to complete the challenge then send mail. If, however, you correctly answer the image challenge and still can't send mail, it could be a sign of a more serious issue with your account, which may require additional steps to secure your account.

Fix problems with images not showing for mail recipients

Enable Rich Text/HTML

If your Mail settings don't have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page.

Send image as an attachment

If you've sent an image in an email, but your recipient didn't receive it there may have been a problem with the way the file was sent. You'll need to download the image, then send it as attachment to your contact.

Fix problems with images not showing for mail recipients

Enable Rich Text/HTML

If your Mail settings don't have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page.

Send image as an attachment

Manage spam and privacy in AOL Mail

Learn how to protect your AOL Mail account from unwanted spam.

Getting unwanted emails or spam is frustrating. While most spam emails are being caught by our spam filters, occasionally some can slip through.

When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.

Tip icon.Never interact with spam messages! Any link in a spam message, including the unsubscribe link, could be dangerous.

Error Messages in AOL Mail

Learn what to do if you encounter error messages while using AOL Mail.

We know it can be frustrating when your AOL Mail gives you an error message, however each message can tell you something important about your account. Click on the link below to find out more info based on what error code you're seeing.

Learn more about BLERK! ERROR 1 in AOL Mail.
Learn more about GAH! ERROR 1111 in AOL Mail.
Learn more about GAH! ERROR 2 in AOL Mail.
Learn more about BLERK! ERROR 3 in AOL Mail.
Learn more about BLERK! ERROR 4 in AOL Mail.
Learn more about BLERK! ERROR 5 in AOL Mail.
Learn more about GAH! ERROR 7 in AOL Mail.
Learn more about ZOIDS! ERROR 8 in AOL Mail.
Learn more about ZOIDS! ERROR 9 in AOL Mail.
Learn more about GAH! ERROR 11 in AOL Mail.
Learn more about BLERK! ERROR 13 in AOL Mail.
Learn more about GAH! ERROR 15 in AOL Mail.
Learn more about ZOIDS! ERROR 16 in AOL Mail.

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Table of Contents

Create and Manage An AOL Mail Account

Create a new AOL account

Manage your username and password

Get help with other AOL Mail account questions

Use POP or IMAP to sync AOL Mail on a third-party app or download your email

Fix problems sending AOL Mail

My sent folder contains emails I didn't send

Fix problems with being unable to send email

Restart your computer

Use a different browser

Check your display name

Clear your browser's cache

Disable pop-up blocking software

Disable firewall using McAfee Internet Security Suite

Fix problems with image challenges when sending mail

Fix problems with images not showing for mail recipients

Enable Rich Text/HTML

Send image as an attachment

Fix problems with images not showing for mail recipients

Enable Rich Text/HTML

Send image as an attachment

Manage spam and privacy in AOL Mail

Error Messages in AOL Mail